WARRANTY CLAIM FORM
We understand that issues can arise, and we’re committed to resolving them in accordance with Australian Consumer Law. As an authorized repair center, we’re fully equipped to assist you.
Our Commitment to You
We aim to keep your caravan in top-notch condition. Our dedicated service, warranty, and parts department are here to provide you with the assurance and customer service you deserve. We have recently updated our processes to optimise the efficiency and quality of our service.
Consumer Guarantees and Your Rights
Under Australian Consumer Law, you have the right to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For minor issues that can be repaired within a reasonable time, we have the right to choose between repairing, replacing, or refunding the item.
Important Note
Your consumer rights under Australian Consumer Law exist independently of this warranty and are not limited by it.
Disclaimer
Any faults not submitted in this claim will have to be submitted as a new claim.
Warranty Repair Times
On average, we complete repairs within 76 days, though many repairs can be completed more quickly. The key to faster repairs lies in providing high-quality fault evidence. Please take the time to carefully document all faults and submit them through our warranty claim form to ensure a smooth and efficient warranty process.
TIP: Use your mobile phone to fill out the form and capture evidence directly with your phone’s camera for seamless submission.
